Please read this Policy carefully.

In accordance with the General Data Protection Regulations (GDPR) I need to tell you what information I am collecting from you and what I intend to do with it.

What data do I keep.

I collect personal information about you when you contact me directly. The information collected is:

  • Name .
  • Date of Birth.
  • Contact number.
  • Address.
  • Doctors details.

How I use your information.

After I have received your information there are a few ways in which I may have to use it to ensure I give you the best possible service I can. This can include:

  • To provide you with a service.
  • To help me identify you when you contact me.
  • To contact you to make, confirm, cancel or reschedule an appointment.
  • To respond to any queries or complaints that you raise.
  • Where I am compelled to break confidentiality by a court of law. For example, Disclosing information relating to Harm to Children, Terrorism, Money Laundering and Drug or Human Trafficking Offences.
  • If my notes are subpoenaed by court.
  • Where information disclosed during the session is of such concern that confidentiality cannot reasonably be expected to be maintained. For example, If I have reason to believe that there is a risk of harm to yourself or others, in which case I reserve the right to contact the appropriate authorities. However I would discuss this in our session and inform you of what I would do next.
  • Attending regular supervision where I discuss my client work.
  • For any other purposes to which you agree to.

I will not disclose your information to any third party except in accordance with this policy.

How will I store your information.

As all counsellors are required to keep appropriate records of our client work, I will make brief notes after each session. Notes will be stored securely, in accordance with the General Data Protection Regulations (GDPR). These notes are identified by your first name only and do not contain any of the other information I collect from you, as detailed above. All information is kept in a locked cabinet.

All data collected will be kept for 5 years in line with my insurance company and governing body policies and will be securely destroyed after this or upon my death.

Your rights in accordance with GDPR.

  • Right to access – You have the right at any time to request to see a copy of your personal information that I hold, free of charge. You also have the right to ask me to amend or change any incorrect information I hold about you.
  • Right to be forgotten – You have the right for your personal information that I hold about you to be erased. However, in all cases and when considering such requests, these rights are obligatory unless it’s information that I have a legal obligation to retain.

Cookies.

Like most websites, this uses ‘cookies’ to help improve how to create and how you use this site. Cookies mean that a website will remember you and can obtain an overall view of visitor habits and volumes to this website. They can make interacting with a website faster and easier.

Cookies are small text files stored on your computer by websites that you visit. They are used by most websites in order to make them work efficiently, to make controls respond properly and to provide information to owners of websites, or third parties. The cookies stored by this website cannot be used to identify you personally.

If you want to know how to disable the use of cookies on your device, visit aboutcookies.org. Please note that if you turn off the use of cookies on the website, you are likely to find your browsing experience significantly degraded and you may not be able to use some of the products or services on this website without cookies.

Privacy Policy Changes.

Vic’s Counselling and Hypnotherapy reserves the right to amend this Policy from time to time, although most changes are likely to be minor. Vic’s Counselling and Hypnotherapy encourages you to regularly check this page for any changes to this Policy and this is your responsibility. Your continued use of or access to this Website following any changes to this Policy constitutes acceptance of these changes.